Privacy Policy
How we collect, use, and protect your information
AIBC Solutions ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI automation services, including AI voice agents, lead nurturing systems, reputation management tools, and SEO growth services.
Information We Collect
Contact Information
- Name, email address, phone number
- Business name and address
- Website URL and social media profiles
- Communication preferences
Business Data
- Industry type and service offerings
- Service area locations (Florida cities/regions)
- Business hours and availability
- Customer relationship management (CRM) data
- Lead and customer interaction history
AI Voice Agent Call Data
- Call recordings (when applicable)
- Call transcripts and summaries
- Caller phone numbers and contact information
- Call duration, date, and time
- Lead qualification data and customer intent
- Multilingual conversation data (40+ languages supported)
Important: Calls handled by AI voice agents may be recorded for quality assurance, training purposes, and service improvement. By using our AI voice services, you consent to these recordings.
Technical Information
- IP addresses and device information
- Browser type and operating system
- Website usage data and analytics
- Integration data from third-party platforms (CRMs, marketing tools)
How We Use Your Information
Service Delivery
- Provide AI voice agent services for 24/7 lead capture
- Manage automated lead nurturing workflows
- Implement reputation management strategies
- Execute SEO growth campaigns
- Integrate with your existing CRM and business systems
- Generate reports on lead activity and business performance
Communication and Support
- Respond to inquiries and provide customer support
- Send service updates and system notifications
- Share educational content about AI automation
- Provide performance analytics and optimization recommendations
AI System Improvement
- Train and improve AI voice agent accuracy and natural language understanding
- Enhance multilingual capabilities across 40+ languages
- Develop better lead qualification algorithms
- Improve automated workflow efficiency
- Test and validate new AI features before deployment
Business Operations
- Process payments and manage subscriptions
- Prevent fraud and ensure platform security
- Comply with legal obligations and industry regulations
- Analyze business metrics to improve our services
Data Sharing and Third-Party Integrations
We do not sell your personal information. We may share your data with trusted third-party service providers solely to deliver and improve our services:
- CRM platforms (e.g., HubSpot, Salesforce, Go High Level) for lead management
- Cloud infrastructure providers (e.g., AWS, Google Cloud) for data storage and processing
- AI and machine learning services for voice agent functionality
- Marketing and analytics platforms for campaign performance tracking
- Payment processors for subscription billing
Your Consent: By using our services and integrating with third-party platforms, you consent to the sharing of necessary data to enable these integrations. All third-party providers are contractually obligated to protect your information.
Data Security
We implement industry-standard security measures to protect your information:
- End-to-end encryption for data transmission
- Secure cloud storage with redundant backups
- Access controls and authentication protocols
- Regular security audits and vulnerability assessments
- Compliance with data protection best practices
Important: While we take extensive precautions to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but continuously work to maintain the highest standards.
Your Privacy Rights
You have the following rights regarding your personal information:
- Access and Review:Request a copy of the personal data we hold about you
- Correction:Request correction of inaccurate or incomplete information
- Deletion:Request deletion of your personal data (subject to legal retention requirements)
- Data Portability:Request your data in a machine-readable format
- Opt-Out:Opt out of marketing communications at any time
- Withdraw Consent:Withdraw consent for data processing where consent was the legal basis
Florida-Specific Information
AIBC Solutions operates primarily in Florida and serves Florida-based service contractors (HVAC, plumbing, electrical, roofing). This Privacy Policy is governed by and construed in accordance with the laws of the State of Florida, United States.
- Our services are designed specifically for Florida's unique market dynamics
- We comply with applicable Florida consumer protection laws
- Data processing occurs within the United States
- Disputes are subject to Florida jurisdiction
Contact Us About Privacy
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Location
Florida, United States
Response Time: We will respond to privacy-related requests within 30 days of receipt. For urgent matters, please indicate "URGENT - Privacy Request" in your subject line.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.