Frequently Asked Questions

We provide AI automation services exclusively for Florida trade contractors. Think of us as your AI-powered operations team that captures every lead, automates follow-ups, generates reviews, and builds long-term SEO presence—all while saving you 15+ hours weekly. We specialize in HVAC, plumbing, electrical, roofing, junk removal, cleaning, and painting contractors.

Three key differentiators: (1) Industry Expertise - We ONLY serve Florida trade contractors, so we know your business inside out. (2) Bilingual Advantage - 30% of Florida speaks Spanish, and we give you full bilingual capabilities. (3) Performance Alignment - We offer revenue-based pricing models. We literally only succeed when you succeed.

We exclusively serve Florida trade contractors: HVAC (heating, ventilation, air conditioning), Plumbing (residential and commercial), Electrical contractors, Roofing companies, Junk removal services, Cleaning services (residential/commercial), and Painting contractors. If you're a Florida trade contractor, we're built for you.

Currently, we focus exclusively on Florida contractors. Our systems, keyword strategies, and bilingual capabilities are optimized for the Florida market. We may expand to other states in the future, but Florida is our specialty right now.

Simple process: (1) Call comes in (after hours, when you're busy, Spanish speaker, etc.) (2) AI answers immediately in natural conversation (English or Spanish) (3) AI qualifies the lead (understands their need, urgency, location) (4) AI books appointment directly into your calendar (5) You receive notification with all details (6) Follow-up automated (SMS/email confirmation to customer). The customer has no idea it's AI—it sounds completely natural and professional.

Most can't. Our voice AI uses the latest ElevenLabs and Retell.ai technology with natural speech patterns, appropriate pauses, and conversational flow. We've had customers say 'your receptionist was so helpful!' not realizing they spoke with AI. That said, we're transparent if asked directly. The AI will identify as an automated assistant if questioned.

Multiple safeguards: (1) AI asks clarifying questions (2) AI transfers to human if conversation gets too complex (3) You receive full transcript of every interaction (4) We continuously train the AI on your specific business. In practice, our AI handles 95%+ of calls successfully without human intervention.

Yes, extensively. You can customize your company name and greeting, your services and pricing approach, your scheduling preferences, your qualifying questions, and your brand voice and tone. During onboarding, we build your custom AI based on how YOU want to interact with customers.

Yes. We integrate with traditional landlines, VoIP systems (Vonage, RingCentral, etc.), cell phones, and existing answering services. We provide a dedicated tracking number, or we can route your existing numbers through our AI. Your choice.

Seamless language detection: (1) Customer calls and speaks Spanish (or English) (2) AI detects language within first 2-3 words (3) AI responds in same language (4) Entire conversation continues in customer's preferred language (5) You receive transcript in both languages. The customer never experiences language barriers or awkward transfers.

No. Our AI handles all Spanish conversations completely. You receive English translation of every Spanish call, bilingual appointment confirmations, and the ability to respond in English (AI translates outbound too). Your team can operate 100% in English while serving Spanish-speaking customers professionally.

Conservative estimate: Yes, by 20-30%. Here's why: 30% of Florida speaks Spanish, most contractors don't offer bilingual service, Spanish speakers prefer businesses that speak their language, and emergency situations require clear communication. Real example: Tampa HVAC company added bilingual support and captured 89 new Spanish-speaking customers in 90 days (26% of new customer growth).

Simple: That's when emergency jobs happen. Industry data shows 40% of emergency calls occur after 6 PM, 25% occur on weekends, emergency jobs pay 40-60% premium, and 70% of customers call ONE company (whoever answers first). If you're not answering, your competitor is.

Conservative calculation: 10 missed calls per week × 25% conversion rate = 2.5 lost jobs weekly. At $3,000 average ticket, that's $7,500 weekly lost revenue, $30,000+ monthly, and $360,000+ annually. Even if you only miss 5 calls weekly, that's $15,000/month walking to competitors.

Automatic follow-up without you lifting a finger. Example sequence: 5 minutes - Welcome email with your company info; 2 hours - SMS confirming appointment; 1 day before - Appointment reminder; 1 hour before - Final reminder + technician en route; After job - Thank you + review request; 3 days later - Re-engagement (if no booking yet). Every lead gets perfect follow-up, every time. Nothing falls through cracks.

We integrate with everything you use: CRMs (FieldPulse, ServiceTitan, Housecall Pro, JobNimbus, Salesforce, HubSpot), Accounting (QuickBooks, FreshBooks, Xero), Scheduling (Google Calendar, Outlook, Calendly), Communication (Twilio, Vonage, RingCentral), and more (Zapier, Make, custom APIs). If you use it, we can probably integrate it.

No. We integrate with what you already use. You don't need to switch CRMs, change phone systems, learn new software, or retrain your team. We layer AI on top of your existing operations, making everything work better together.

Typical timeline: Week 1 - Phone system integration (30 minutes from you); Week 1-2 - CRM/calendar connection (1 hour from you); Week 2 - Training your team (1 hour total); Week 2 - Go live with full automation. Total time from you: ~2.5 hours over 2 weeks. Time from us: 20-30 hours (we do the heavy lifting).

Automated timing + easy process: (1) Job completes (marked in your CRM or manually) (2) AI waits 24-48 hours (perfect timing for happiness) (3) SMS/email sent with simple review link (1-click) (4) Customer clicks → guided to Google review (5) Positive review? → Thank you automation (6) Negative sentiment? → Intercepted, routed to you privately. Key: Timing + ease = higher response rates.

Conservative estimate: 10-20 monthly with Starter tier, 20-40 with Growth tier. Industry benchmark: 2-3 reviews monthly (most contractors). With automation: 10-40 reviews monthly (depending on job volume). Real example: Electrical contractor went from 31 reviews to 127 reviews in 6 months (16 reviews monthly average).

Three reasons: (1) Trust & Conversion - 89% of customers read reviews before hiring. More reviews = more trust = more customers. (2) Google Ranking - Reviews are major ranking factor. 100+ reviews typically = Page 1. 30 reviews = Page 3+. (3) Competitive Advantage - If you have 100 reviews and competitor has 30, you win that customer 80%+ of the time.

Growth tier SEO foundation: Local SEO optimization (Google Business Profile), Keyword research (contractor-specific), Blog content creation (2-4 posts monthly), Citation building (local directories), On-page optimization, and Monthly ranking reports. Scale tier includes all of Growth plus competitive analysis, advanced link building, content strategy, and multiple location optimization.

Realistic timeline: Month 1 - Foundation built, low-hanging fruit (Google Business Profile); Month 2-3 - Early wins, long-tail keywords ranking; Month 4-6 - Main keywords moving up (page 2-3 → page 1); Month 6+ - Sustained page 1 rankings, organic lead flow. SEO is a 6-month minimum because it's a long-term investment. But results compound—month 12 is dramatically better than month 6.

Three compelling reasons: (1) Sustainable Lead Generation - Paid ads stop when you stop paying. SEO keeps generating leads month after month. (2) Lower Cost Per Lead - Once ranked, organic leads cost a fraction of paid ads (often 10x cheaper). (3) Competitive Moat - Once you dominate page 1, competitors need months/years to catch up. You own the market.

Four-pillar ROI calculation: (1) Missed Call Recovery - Calls captured × conversion rate × average job value = Captured revenue (2) Time Savings Value - Hours saved weekly × your hourly value = Time savings value (3) Spanish Market Expansion - New Spanish customers × average job value = New market revenue (4) Review/SEO Value - Improved rankings → more organic leads, More reviews → higher conversion = Long-term compounding value. We provide monthly ROI reports with conservative calculations.

Conservative estimates by tier: Starter - 400-600% first month, Growth - 800-1,200% first month, Scale - 1,500-2,000% ongoing. These are based on typical contractor metrics: 10 missed calls weekly, $3,000 average job value, 25% conversion rate, and 15 hours weekly time savings. Your actual ROI depends on your current missed call volume, average ticket value, market size, and implementation quality.

Yes. 30 days, every tier, no questions asked. If within 30 days you don't see clear value (more leads, time saved, or happier customers), we'll refund your entire payment. We've issued refunds to less than 2% of clients. The system works—we're confident enough to guarantee it.

Yes. Enterprise-grade security: SOC 2 compliant infrastructure, End-to-end encryption (calls, messages, data), GDPR and CCPA compliant, Regular security audits, You own all data (export anytime), and No data selling or third-party sharing. Your customer data is YOUR data. We're just the tool—you always maintain ownership.

Simple process: (1) 30-day notice required (2) Export all data (we provide full export) (3) Transfer phone numbers (if you want to keep them) (4) Cancel billing (no hidden fees). No hard feelings. If we didn't deliver value, we don't deserve your business. Most cancellations are due to business closures, not dissatisfaction.

Book a 30-minute discovery call. We'll: (1) Learn about your business (services, market, challenges) (2) Calculate your specific ROI (based on YOUR numbers, not averages) (3) Determine best tier (or performance model) (4) Answer all questions (technical, pricing, process) (5) No pressure (we don't do high-pressure sales). Book here or call us directly.

Typical timeline: Day 1 - Discovery call → Decision; Day 2-3 - Contract signed → Onboarding begins; Week 1-2 - Implementation; Week 2 - Go live. From 'yes' to 'live': ~2 weeks.

Minimal after onboarding. During setup (Week 1-2): 2-3 hours total from you (calls, approvals, training). We do the heavy lifting (20-30 hours). Ongoing: 15 minutes weekly (review reports), 30 minutes monthly (strategy call - Growth/Scale tiers), Ad-hoc as needed (questions, adjustments). The whole point is to SAVE you time, not add more work.